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Questions & Answers

Here are the FAQs

Questions & Answers

Here are the FAQs

SHIPPING

What is the price of Shipping?
We charge a flat rate shipping price of $10 on all orders. The actual price is actually higher because the mats are “oversized” items. For a 6 piece set the box dimensions are 26 x 26 x 5 inches.

When will my product ship?
We aim to ship all products same or next business day.

Can you ship express?
Due to this being an “oversized” item, the price of express shipping exceeds the price of the actual playmat. Please call or email us if you would like to ship express anyway. We will try to get you the best rate possible.

Can you ship to PO Box or APO Addresses?
We are unable to ship our playmats to PO Boxes or APO addresses at this time.

PLAYMAT SAFETY

What is the difference between your mat and other EVA foam mats?
Our mats are made of the highest quality EVA foam available on the market. Our playmats are odorless and comply with children’s products regulations of USA and the Europe Union. Our playmats are guaranteed non-toxic with the following certification: EN71, REACH, CNS 15493, ASTM F963, CA71. Our playmats exceed the certification required in the EU and USA.

CARE INSTRUCTIONS
Wash your playmat with water mild soap(or dish detergent) and a cloth. Avoid using harsh or abrasive detergents.

We love all animals! But if you have pets, please be careful that their sharp claws don't damage the surface of the mat.

Do you have a customer service question? href="mailto:info@copenhagenkid.com">info@copenhagenkid.com

We will respond within 24 hours (usually sooner).

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